Privacy policy

This Policy was last reviewed and updated on 24 October 2023.

This website is operated by Banksia Chase. Throughout the site and this policy, the terms “we”, “us” and “our” refer to Banksia Chase.


Privacy Policy 


Banksia Chase values and respects the privacy of the people we deal with. Banksia Chase is committed to protecting your privacy and complying with the Privacy Act 1988 (Privacy Act) and other applicable privacy laws and regulations. 


This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. 



What is personal information? 


“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. 



What personal information do we collect? 


The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. 


The personal information we collect about you may include: 

  • [Basic contact details including your name, address, phone number, email.;
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.;
  • Account information including your username, password, security questions.;
  • Shopping information including the items you view, put in your cart or add to your wishlist.;
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.]

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you. 



How do we collect your personal information? 


We collect your personal information directly from you when you: 

  • [interact with us over the phone; 
  • interact with us in person; 
  • interact with us online; 
  • participate in surveys or questionnaires; 
  • attend a Banksia Chase event; 
  • subscribe to our mailing list; 
  • apply for a position with us as an employee, contractor or volunteer.]


Collecting personal information from third parties 


We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • [Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit the Banksia Chase website(s), open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.]

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. 


How do we use your personal information? 


We use personal information for many purposes in connection with our functions and activities, including the following purposes: 

  • [Providing products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.;
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.;
  • Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.;
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.]

Disclosure of personal information to third parties 


In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • [With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. For example, we may use Shopify to support personalised advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.]

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.


Transfer of personal information overseas 


Please note that we may transfer, store and process your personal information outside of Australia and/or the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.


Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if: 

  • [you have given us your consent to disclose personal information to that third party; or 
  • we reasonably believe that: 

○ the overseas recipient is subject to a law or binding scheme that is, overall,   substantially similar to the APPs; and 

○ the law or binding scheme can be enforced; or 

  • the disclosure is required or authorised by an Australian law or court / tribunal order.]


How do we protect your personal information? 


Banksia Chase will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: 

  • [having a robust physical security of our premises and databases / records; 
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; 
  • having technological measures in place (for example, anti-virus software, fire walls).]


Online activity 


[Cookies


Like many websites, the Banksia Chase website uses cookies. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Banksia Chase website(s). 


We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.] 


[Website analytics 


Our website uses third party analytics services, through Shopify and its associated applications, to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.] 


[Direct marketing 


We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. 


You may opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” button on the relevant marketing email or by contacting us via the website(s) or by using the contact details listed at the end of this Policy. 


In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).] 



Security and retention of personal information 


Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.


How to access and correct your personal information 


Banksia Chase will endeavour to keep your personal information accurate, complete and up to date. 


If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 business days. 





Links to third party sites 


Banksia Chase website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies. 



Minors


The Banksia Chase website(s) is/are not intended for individuals under the age of 16.



Changes


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



Inquiries and complaints 


For complaints about how Banksia Chase handles, processes or manages your personal information, please contact via the website(s) or by using the contact details listed at the end of this Policy. Note we may require proof of your identity and full details of your request before we can process your complaint. It may not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Banksia Chase’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. 



How to contact us 


If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 


Email [insert email address] 

Contact number [insert contact number] 

Address: [insert office address]

Australian Business Number (ABN): 17 591 314 773